Verification of telecom offers reduced to 30 sec thanks to software automation

Company
Industry
Telecommunications
Country
Poland
System
Configure-Price-Quote

Challenge: Automate the process of creating and verifying custom offers

Play is one of the largest telecommunications companies in Poland. More than 15M clients use their services, and this number is constantly growing. Before this project started, Play employees had to use Excel to manually configure custom offers for small and medium enterprises (SMEs). It was time-consuming and negatively affected Play’s time-to-market. What’s more, there was no easy way to report and archive these offers. Thus, the company decided to invest in a new tool that would automate the whole process of creating custom B2B offers – integrated with existing internal product catalog and sales systems.

Methodology
Agile
Time
9 years
Team
1   project manager
project manager
1   business analyst
business analyst
6   software developers
software developers
1   software tester
software tester

Effect: Over 1M new B2B offers

Thanks to the new CPQ system, Play improved the process of creating custom offers for SME clients. This translated into a better time-to-market: new offers can be introduced to the customer in a matter of minutes, instead of hours, as the verification process now requires only 30 seconds. What’s more, the entire process was centralized, which enabled the company to report and archive all offers. Till now, Play managed to create over 1M new custom offers, and this number is still growing. Pretius continues to work with Play and maintain the SME Tool system.

15M clients

of Play in Poland

15 years

of partnership with Pretius

1M+ custom offers

created using the system

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