With over 11 million users on board, T-Mobile is one of the largest mobile phone operators in Poland. The problem was that sales consultants at T-Mobile used 3 different CRM systems – which made the sales process unnecessarily complex and the onboarding of new employees longer than it should be. Also, updating the old stack with new functionalities usually meant shutting down the whole system for a while. Such downtimes were unacceptable for the company that wanted to scale up quickly. T-Mobile decided to develop a new software solution for sales.

Knowing about our experience in developing enterprise-grade systems, T-Mobile approached us at Pretius. Our analysts and software architects carefully analyzed the business needs of the T-Mobile sales team, and we developed a brand new CRM solution for them. It replaced all 3 previously used systems, allowing sales consultants to access all needed information about their clients in one place. What’s more, the new CRM system is based on the state-of-the-art microservice architecture with 350 unique modules, making the maintenance and updates easier than ever before. The new software was developed by a team of 11 software architects, developers and testers, led by a project manager.

Thanks to the new CRM system, sales consultants at T-Mobile can work more effectively, quickly creating new sales offers. For a company with over 11 million clients, such digital transformation was a game-changer. Also, the modular, microservice architecture made the system more future-proof, as every functionality can be now updated without the need to shut down the whole system. Since developing this new CRM system, T-Mobile and Pretius continue the collaboration, creating new software solutions together.

of T-Mobile in Poland

in the new system

of partnership between T-Mobile and Pretius