Case study: Modern CRM system for T-Mobile by Pretius

Challenge: Replacing the old sales stack

With over 11 million users on board, T-Mobile is one of the largest mobile phone operators in Poland. The problem was that sales consultants at T-Mobile used 3 different CRM systems – which made the sales process unnecessarily complex and the onboarding of new employees longer than it should be. Also, updating the old stack with new functionalities usually meant shutting down the whole system for a while. Such downtimes were unacceptable for the company that wanted to scale up quickly. T-Mobile decided to develop a new software solution for sales.

Effect: Efficient sales process for T-Mobile sales consultants

Thanks to the new CRM system, sales consultants at T-Mobile can work more effectively, quickly creating new sales offers. For a company with over 11 million clients, such digital transformation was a game-changer. Also, the modular, microservice architecture made the system more future-proof, as every functionality can be now updated without the need to shut down the whole system. Since developing this new CRM system, T-Mobile and Pretius continue the collaboration, creating new software solutions together.